• Provide exceptional customer service to students, families, and campus partners (in-person, phone, email, social media). 

• Support communications initiatives including social media campaigns, website and app content management, graphic design, and video editing. Superior ability to proofread and edit communications is required. 

• Provide administrative support including inventory management, budget reconciliation management, and technical support. 

• Support student leadership and development initiatives.

• By joining our team, you’ll make a significant contribution to Boston campus student and family programs including Husky 101 Orientation, Welcome Week, and Family Programs. 

• Develop as a Student Life professional, expand your network, and explore areas of career interest including higher education, student affairs, communications, and program management.

• This is a C4 university position, 35 hours/week.

• Passionate about Northeastern and aspire to serve the needs of students and their families. 

• Must maintain a consistent, high level of professionalism and customer service excellence; poised, courteous, helpful, and must be able to manage confidential information.

• Extremely organized and detail-oriented, with strong written and oral communication skills.

• Strong work ethic and willingness to learn, take initiative, be innovative, and work independently under tight and moving deadlines.

• Experience with or technical aptitude for office, website, graphic design, and video editing software (Microsoft Office Suite, WordPress, Adobe Creative Suite), and social media platforms (Instagram, TikTok) preferred.

• Ability to move/lift light program materials.

• Previous office, communications, and programming experience preferred.

Please email your interest and questions to Thomas Andre-Alves de Lima, Assistant Director of Orientation.